Accredited Training Academy

Our expert training team conducts an extensive ‘Training Needs Analysis’ in advance of proposing learning solutions in order to meet both individual and business needs. By adopting blended and holistic teaching methods, our trainers strive to accommodate for a variety of different learning styles and ensure that all trainees feel engaged throughout their course.

Our core skills are as follows:

• Excellence in Customer Service
• Teamwork
• Decision-Making
• Numeracy
• Information, Computers, and Technology
• Communication
• Problem Solving

All training is person-centred, vocational, and accredited by customer service industry leaders. Our emphasis is on learning by experience, as opposed to learning by rote; as such, we employ a blend of group activities and individual tasks to ensure that learning journeys are comprehensive, interactive, and enjoyable for all involved.

Given our commitment to cultivating positive social change, our training centre plays a significant role in providing training opportunities to individuals who have been marginalised within the labour market. Training programmes delivered to these individuals have a demonstrated history of success, with over 78% of our trained volunteers having moved into meaningful employment.

We’re constantly exploring new opportunities and developing accredited courses to match the demand of our clients.