Contact Centre Solutions

What makes our service provision unique is our ability to deliver an innovative omni-channel approach to customer contact. In short, this means that SED can enable your customers to get in touch via a variety of methods, including telephone, email, social media, web-chat, SMS, and bespoke online portals. By employing contemporary methods in Machine Learning and Artificial Intelligence, SED develops all of these channels with a tailored approach; ensuring that all customers are engaged with in an appropriate and productive manner.

The expertise of our staff delivers strong results. Highly skilled in commercial sales and customer care, our employees can ensure that we build trust in your brand by both proactively engaging companies and individuals on your behalf, and devising bespoke approaches to service delivery in order to ensure that each customer interaction is meaningful, effective, and positively contributes to the overall growth of your business.

Finally, as a part of our moral and social commitment, we pride ourselves on our ability to ensure that the most vulnerable customers receive extremely high standards of care. For more on our experience in guiding vulnerable customers through our clients’ operations, please CLICK HERE.

SED’s cloud-based services are primarily delivered from Glasgow and Stornoway.